Delivery & Returns

Shipping Costs

COUNTRY

COST

USA / International (Standard Untracked - 10 working days)

$7.00

USA / International (Tracked - 7 Working Days)

$10.00

USA / International (Express - 2 Working Days - DHL)

$20.00

United Kingdom (Standard - orders over £45)

FREE

United Kingdom (Standard)

$4.00

United Kingdom (Next Working Day - delivered Mon-Thurs, place your order by 3pm Mon-Thurs for next day delivery)

$7.50

United Kingdom (Saturday Delivery - order by 12pm Friday for Saturday delivery)

$14.00

Europe (Standard Untracked - 7-10 working days)

$7.50

Europe (Tracked - 5 working days)

$11.00

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. Friend or Faux will cover the costs of shipping replacement products in the event of an exchange. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

 Faulty or Wrong Items

If the item you received is faulty or is not what you originally ordered, please e-mail orders@friendorfaux.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 4-7 working days for the refund to be credited to your account.

Return Shipping Address

Unit 5
Perth Court
Eleventh Avenue North

Team Valley
Gateshead
Tyne & Wear
NE11 0NJ

 *Please do not try to hand deliver your returns as this breaches our safety and security policies.

 Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items unless they are faulty/incorrect. HOWEVER you must contact us at orders@friendorfaux.co.uk stating the issue, order number and your full name.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges.
  • Friend or Faux are NOT responsible for any return custom charges made.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.

 For any further information contact us at orders@friendorfaux.co.uk with your full name and order number.